Terms of Use

Acceptance of Terms

By accessing and using the KOVA website, you agree to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

We reserve the right to update or modify these Terms of Use at any time without prior notice. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. We encourage you to review these terms periodically.

Use of the Website

You may use our website for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair the website or interfere with any other party's use of the site. You may not attempt to gain unauthorized access to any part of the website, other accounts, or any systems or networks connected to our servers.

You must be at least 16 years of age to use this website. By using KOVA, you represent and warrant that you meet this age requirement. If you are creating an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Products and Pricing

We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors, textures, or details of our products. Product images are for illustrative purposes and may differ slightly from the actual item.

All prices are displayed in the selected currency and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly if this occurs.

Orders and Payment

When you place an order through KOVA, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment must be made at the time of purchase using one of our accepted payment methods. All payment information is processed securely through our third-party payment providers. We do not store your full credit card details on our servers. By providing payment information, you represent that you are authorized to use the selected payment method.

Shipping and Delivery

KOVA ships to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout and vary depending on your location and the shipping method selected. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.

Risk of loss and title for items purchased from KOVA pass to you upon delivery of the items to the carrier. If your order is lost or damaged during shipping, please contact our customer support team within 14 days of the expected delivery date so we can assist you with a resolution.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.

To initiate a return, please visit our returns page or contact our customer support team. Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to our error.

Intellectual Property

All content on the KOVA website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of KOVA or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website without our prior written consent. The KOVA name, logo, and all related trademarks are the exclusive property of KOVA and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by applicable law, KOVA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of or inability to use our website or services.

Our total liability to you for any claims arising from or related to your use of the website or purchase of products shall not exceed the amount you paid to KOVA for the specific product or service giving rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the European Union and the applicable laws of the member state in which KOVA is established, without regard to conflict of law principles. For customers in the EU, nothing in these terms affects your statutory rights as a consumer.

Any disputes arising from these terms or your use of the website shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the competent courts of our registered jurisdiction. EU consumers may also use the European Commission's Online Dispute Resolution platform.

Contact

If you have any questions about these Terms of Use, please contact us at legal@kova.com or through our contact page. We are committed to addressing any concerns promptly and transparently.